Fair play to all stakeholders
Customers
Customer service lies at the heart of our business. Gambling is an exciting form of entertainment and we aim to provide customers with an enjoyable experience.
Employees
We are a major employer, with over 16,600 people working internationally. Excellence in our operations is based on specialist expertise and we are keen to attract, retain and develop the highest calibre individuals. We aim to provide a safe and fair working environment, with opportunities for employees to grow and develop with William Hill.
Shareholders
We have been listed on the London Stock Exchange since 2002 and recognise it is our responsibility to communicate clearly, regularly and on a timely basis. Over the last year, we have invested in establishing an investor relations function to provide a dedicated resource for shareholder engagement and to improve our corporate reporting.
The wider community
Our business has far-reaching effects. As a large employer and taxpayer, we make a significant contribution to the economy and to the local communities in which we operate. We also have a responsibility to our regulators, an impact through our environmental footprint and a contribution to the sports we support. In all areas, we aim to be fair, trustworthy and open to engagement. We will run our business so as to protect vulnerable persons, to ensure our business is not a source of distress to individuals or a source of crime or disorder and to ensure our services are provided in a fair and open way.

